In Javea dial 112 for Police, Ambulance, Fire, Road Accident, Domestic Abuse
Depending on the nature of an injury or the seriousness of the illness, you may be quicker making your own way to your nearest health centre. There is at least one Centro de Salud in each large town that has a twenty four hour ‘Urgencias’ department.
In Javea there are two locations available
Centro de Salud Centro Pueblo – Jávea
Plaza Constitución Española, S/N,
Tel. 966 42 96 60
Centro de Salud Duanes de la Mar – Jávea
Avenida del Botànic Cavanilles, S/N,
Tel.966 46 04 56
You will need to take the SIP card of the injured person with you. Once you arrive they will be logged in and seen by a doctor/paediatrician. Most health centres have x-ray equipment on site but not all have x-ray facilities available 24 hours, so you may be sent to another Centro de Salud or to the hospital.
The nearest main hospital to Javea is
Partida Beniadlà, S/N,
Phone: 966 42 90 00
If you choose to go to a private hospital you will be expected to pay, so take your insurance details or your credit card with you. You should also take your passport or residencia card.
If you or your child are seriously injured or ill, call for an ambulance, children will be always seen without paperwork in an emergency, but it is still best to take it with you if you have it.
Dial 112- this is a central emergency switchboard based in Valencia. Ask to speak to someone who understands English or say ‘ambulancia’.
The operator will take your details. It is important that you are able to say and if necessary spell your name and address. If you live on a brand new urbanisation that doesn’t yet have street names, you will have to give directions with landmarks so that the ambulance can find you.
Give as much information as you can about what happened and what injuries have occurred. If the injured person has any allergies or is on medication, then pass on this information also. If the injured person has eaten or drunk anything harmful, make sure you tell the operator what it is and keep the bottle or container to take to the hospital with you.
The ambulance will be dispatched from the station nearest your home and the crew will probably not be able to speak any English. Have somebody out on the road to direct the ambulance to your home.
You may not be allowed to ride in the ambulance so make sure you have transport to the hospital.
Road Traffic Accidents
In an emergency dial 112
There are certain procedures which you should follow in case of a traffic accident in Spain. If the accident is very minor with no injuries, the affected parties can settle the matter between themselves. However, if anyone has been injured or if one of the parties refuses to collaborate, then the police must be called and an ambulance for the injured. Either phone the emergency number 112, or use the roadside emergency phones if the accident is on a motorway.
If the owner is not in the vehicle, for example in an accident involving a parked car, details of the vehicle must be taken and the accident reported to the Policia Local.
You are legally obliged to stay at the scene of an accident.
Remember to put on your high visibility vest before getting out of your car. Put out red triangles and turn on your hazard lights to warn oncoming traffic. Do not attempt to move any vehicles until the police have arrived. Give whatever first aid you can to the injured. If possible, take photographs of the scene.
You must get the name, address and insurance details of the other driver or drivers. Take a note of the details and licence plates of all vehicles involved in the crash. Get the names and addresses of any witnesses. This may be vital if the case comes to court. Any injuries, even minor ones, should receive medical attention and a medical report sought to submit to the insurance company.
Do not sign anything unless you are sure that you have understood it totally and that all the details are correct. A translation of the accident report form can be found on our downloads page.
You have seven days to report the accident to your insurance company, although the sooner you do so the better. In the case of more serious accidents, legal advice should be sought.
In an emergency dial 112
If a fire breaks out in your home there are three simple steps you must take. You can remember them easily as the Three Outs: get out, stay out and call the fire brigade out:
Raise the alarm and make sure that everyone gets out of the house. Do not stop to collect belongings. Do not try and tackle the blaze yourself unless the fire is very small and you have extinguishers to hand. Do not open any closed doors without first placing a hand on it. If the door is warm, there is fire on the other side.
If the air is very smoky, crawl along the floor as smoke rises and the air is clearer at floor level. If you can’t get out because your exit is blocked, try and get as far away from the fire as possible. Close doors between you and the fire and go into a room with a window, and preferably a phone. Place wet towels or sheets along any gaps under or at the side of the door. Open the window and shout for help. (In Spanish: Socorro!).
If you are not more than one floor up and you feel that you are in immediate danger, drop mattresses, pillows etc out of the window and lower yourself feet first out of the window. Lower yourself the full length of your arms before dropping feet first to the ground, bending your knees as you land.
Once you are out, do not be tempted to go back into the burning house for any reason, even if the family pet is still inside. If someone is trapped, do what you can to help them from outside the building but wait for the fire brigade to come to rescue them.
Call the fire brigade out
Do not re-enter a building on fire in order to telephone – use a mobile ‘phone or a neighbour’s landline and call 112. This is a central emergency switchboard, based in Valencia, and there are operators who speak English if you ask. Be prepared to give your name and address and to spell them if necessary. Give clear directions to your home.
If you live on a new urbanisation that does not yet have street names, you will need to direct the fire brigade using landmarks, so they can find your house. The fire engines will come from the station nearest you and it is unlikely that the fire crew will be able to speak any English.
In an emergency dial 112
It’s a sad fact of life that all the sunshine and relaxed lifestyle doesn’t stop nasty things like domestic violence happening.
In Spain, domestic violence is a common occurrence with women frequently killed or seriously injured by their husband or partner. Don’t be lulled into thinking that it is something that only happens to Spanish women though. Many women from other nationalities including British, Norwegian and German amongst others, have become victims.
What is domestic violence?
Domestic violence is a generally considered to be a clear of often aggressive, but always controlling behaviour from one partner, usually but not always a man, towards another, usually but not always a woman. This abuse can be sexual, physical, emotional or psychological abuse and may happen only occasionally or on an ongoing basis.
It can happen to absolutely anybody, no matter what your age, race, sexual orientation, class or lifestyle. Women’s organisations in Spain insist that the ‘machismo’ attitude of many males is the underlying reason behind the violence. The issue has gained increasing attention in Spain since the transition from dictatorship to democracy in the mid-1970’s. The change saw a dramatic influx of women into the workforce with a consequent rise in their economic power.
During the Franco years, beating your wife was not considered a crime and attitudes have been slow to change. Spainish women have complained in the past that the judiciary in Spain is out of step and is overseen by old men who are ultra-conservative, and are not in touch with the interests of women in society, and because of this they are often not sympathetic to the interests of women.
The Spanish government has put domestic violence, and the role of women, at the top of its agenda. There are many more women in top government positions than before and specialized police units have now been set up to deal with the issue.
According to a report by the ‘Centro de Investigaciones Sociológicas’ (CIS) in 2001, 96 % of the Spanish population considered domestic violence to be unacceptable in any circumstances. Interestingly, despite the high death toll, Spain is not top of the domestic violence league. That dubious honour goes to Norway.
People can find it very difficult to understand why a woman suffering abuse doesn’t just leave. However, anyone who is in, or has suffered, an abusive relationship will know that fear or more violence or even death and lack of money and support are the main reasons why they stay.
It can be easy to ignore screams coming from the house next door but how would you feel if it was you being beaten and no-one came to help you? So far this year, 39 women have been killed by their partners in Spain.
How do you know you are in an abusive relationship?
The fact you are reading this article may be an indication that everything is not rosy in your relationship. Here are some warning signs. If you feel afraid of your partner or have to think about everything you say in case he gets angry; if he constantly belittles and insults you and tries to control your dress, friends and life; if he makes all the financial decisions without consulting you, then you are in an abusive relationship.
If you are the victim
Don’t blame yourself. You are not the only one and it is not your fault. According to statistics 1 in 4 women will be affected in their lifetime. You can’t change your abuser’s behaviour, no matter how much you may want to. It is up to him to realize he has a problem and to seek help.
•Don’t ignore the problem and hope it will go away. Abusers will often buy flowers, apologise or even cry the next day saying it will never happen again… but it often does. The violence will often get worse.
•Seek help. The police in Spain have specially trained units, with female officers, who deal with domestic violence problems every day. If you don’t feel able to talk to the police, then try talking to a friend.
• Get informed. Most Social Services departments in Town halls have leaflets explaining what you can do. The larger towns will have leaflets available in English. Have a look at websites such as the BBC, which has a whole section relating to domestic violence issues, or try www.womensaid.org.uk.
There is also a 24 hours Women’s centre in Alicante (Centro Mujer 24 horas). The telephone number is 900 580 888.
Women’s Helpline 24 hour helpline Tel: 900 580 888
Javea Tel: 965 794 142
Domestic Violence & Abuse (Mujeres Maltratadas) Tel: 900 100 009
If you are feeling really desperate there is now a Samaritans service on the Costa Blanca which offers a totally free service which prides its self on being, non-judgemental, completely confidential no matter what the situation, as well as being a telephone-based emotional support help-line service any English speaker of any age or nationality, who may be experiencing despair or distress, and in particular who might have suicidal feelings.
Visit the Samaritans in Spain website or call them on 902 88 35 35. There is also a telephone helpline called ‘telefono de esperanza’ which has a branch in Alicante. They have an English speaking service on Thursday morning, telephone 96 513 1122. The Samaritans in the UK will also take a call from Spain; the number is 0044 8457 90 90 90.
If you know of a victim
If you suspect that a friend or neighbour or relative is the victim of violence, don’t stand idly by. Talk to her and see if you can persuade her to get help and encourage her every step of the way. Don’t be surprised if she goes back to her abuser. It is very difficult for women to break out of this kind of situation. Some women will be attacked as many as 35 times before they even think about reporting it to the police.